Akanksha Malik is Country Manager, India for RPOworldwide, a Recruiting Process Outsourcing (RPO) firm launched in early 2006.
Ms. Malik leverages eleven years of industry experience in varied leadership roles across international program management, training, test center management, instructional design, and usability specialization and client relationship management in her role at RPOworldwide; Ms. Malik’s deep experience with offshore delivery models, eLearning, quality assurance, Six Sigma and process management help ensure smooth process education to RPOworldwide’s employees, quality assurance and process for our clients, and overall training for the organization.
Prior to joining RPOworldwide, Ms. Malik was spearheading the setting up of the eLearning Center of Excellence (EL-COE) in India for the training arm of one of the largest divisions of Intel. Her role included providing strategic direction and building processes for training development while developing and managing the center’s operations. Ms. Malik played an instrumental role in the signing and management of outsourced elearning vendors for the COE.
Prior to her work with Intel India, Ms. Malik managed the eLearning practice at QAI India, a leading global consulting operation which addresses Operational Excellence in IT, BPO, and knowledge-intensive organizations. Ms. Malik was instrumental in setting up this new line of business for QAI India. She led the development and launch of a complete series on Software Engineering with Dr. Roger Pressman, an internationally recognized Guru on Software Engineering. She also undertook key strategic business initiatives including signing of a worldwide corporate deal with Hewlett-Packard, built new product lines, signed and maintained strategic alliances, developed pricing, outsourcing and reseller models.
Before joining QAI, Ms. Malik served in program management and technical communications capacities with organizations such as GE India, River Run Software Group, and PC World India. She set up the Test Center for PC World (India) to manage complete hardware and software reviews in house. She has many published leading stories and articles to her credit. She is trained on Six Sigma and on ASTD’s Human Performance Improvement Model.